Certainly. Here is the policy updated throughout from 60 days to 90 days, including changing the claim window so it starts after completion of the full 90-day trial.

90-Day Results or Your Money Back Guarantee

We're confident in Joint SOS and want you to have enough time to see what consistent daily joint support can do for your dog. That's why your purchase is backed by our 90-Day Results or Your Money Back Guarantee.

How the Guarantee Works

Joint supplements take time to work, and every dog is different. To qualify for our 90-Day Money Back Guarantee, we ask that you give Joint SOS a fair trial by using it consistently for 90 days, following the recommended daily feeding instructions provided on the product.

If, after 90 days of consistent use, you haven't noticed an improvement in your dog's mobility, movement or general joint comfort, you can request a refund of the purchase price.

To Qualify for the Guarantee

To make a claim under our 90-Day Money Back Guarantee:

• You must have purchased Joint SOS directly from the VetOptimal website.

• Joint SOS must have been given to your dog consistently for the full 90-day period and in accordance with the feeding instructions on the product.

• You must contact us after completing the 90-day trial and within 14 days of the end of the 90-day period.

• You must provide your original order number and the email address used to place your order.

• All tubs supplied as part of the order being claimed must be returned to us, including empty tubs.

• The number of tubs returned must correspond with the quantity purchased and used during the 90-day trial.

Please keep your empty Joint SOS tubs throughout the trial, as we cannot process a claim under this guarantee without their return.

How to Make a Claim

Once you've completed the full 90-day trial, contact us at hello@vetoptimal.co.uk with your name, order number and a brief explanation of your experience with Joint SOS.

We'll provide you with instructions for returning your empty tubs.

Once the returned tubs have been received and your claim has been verified, we'll refund the eligible purchase price to your original payment method.

Original delivery charges and return postage costs are not included in the guarantee unless otherwise required by law.

Fair Use

Our 90-Day Money Back Guarantee is designed to give genuine customers the confidence to try Joint SOS consistently and properly.

We reserve the right to refuse claims where we reasonably believe the guarantee is being misused, including where the required tubs are not returned, the product has not been used in accordance with the feeding instructions, multiple claims are made for the same dog or household, or there is evidence of fraudulent or abusive use of the guarantee.

Unless otherwise stated, the guarantee is limited to one claim per household.

Your Statutory Rights

Our 90-Day Results or Your Money Back Guarantee is an additional voluntary guarantee offered by VetOptimal. It does not affect your statutory rights, including your rights in relation to products that are faulty, damaged, not as described or otherwise do not meet the requirements of applicable UK consumer law.

For standard cancellations, returns or other refund requests that fall outside this guarantee, please refer to our main Refund & Returns Policy.

Returns & Refunds Policy

At VetOptimal, your dog’s health and your satisfaction are our priority. If something isn’t right with your order, we’re here to help.

Returns

If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused and unopened

• It must be in its original packaging

• Proof of purchase is required

To start a return, please contact us at hello@vetoptimal.co.uk with your order number and reason for return. We will provide return instructions.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery. Include photos if possible, and we will arrange a replacement or refund as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 working days.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened supplements

• Used products

• Unless the item is faulty

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged, faulty, or sent in error.

Need Help?

We’re a small brand that genuinely cares about pets and their owners. If you have any issues at all, please contact us at hello@vetoptimal.co.uk and we’ll do our best to make it right.