Refund policy

Returns & Refunds Policy

At VetOptimal, your dog’s health and your satisfaction are our priority. If something isn’t right with your order, we’re here to help.

Returns

If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused and unopened

• It must be in its original packaging

• Proof of purchase is required

To start a return, please contact us at hello@vetoptimal.co.uk with your order number and reason for return. We will provide return instructions.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us within 48 hours of delivery. Include photos if possible, and we will arrange a replacement or refund as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 working days.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened supplements

• Used products

Unless the item is faulty.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is damaged, faulty, or sent in error.

Need Help?

We’re a small brand that genuinely cares about pets and their owners. If you have any issues at all, please contact us at hello@vetoptimal.co.uk and we’ll do our best to make it right.